Shipping policy

Shipping Policy

 

 All orders are processed within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Due to COVID some extra delays may occur.

Domestic Shipping Rates and Estimates For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free shipping for orders over $130.

International Shipping

We offer international shipping.

Shipping charges for your order will be calculated and displayed at checkout. 8 to 20 days for international shipping since expectations can vary greatly depending on the destination. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TIMOI LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at customerservice@timoi.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If using FEDEX, please use a home address.

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@timoi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at customerservice@timoi.com